Our Reviews

They tried to adjust driver door to make it fit flush but made it much worse. Had to go to body shop to get it right. They admitted that they didn’t know how to do it but tried anyway. And made it worse. Will not be using them for any service in the future

It was ok. I know the dealership has the potential to have first class service because when I bought my truck there in 2021 from Anthony Griffin, the customer service was top tier! Two things I noticed as I waited for my warranty work to be completed I feel needs to be addressed with personnel. First, there was a female saleswomen vaping inside on the sales floor/lobby as she was getting something from the copy machine or welcome desk. To me, it shows poor customer service, lack or respect for the people around you and a sense of entitlement to feel you can do want you want, when you want. I don’t know her name but she was being job shadowed by a younger teenage female, possibly her daughter or close relative. That’s the first thing I noticed out of what I would perceive as not ordinary. I went to sit outside on the bench by the front door for the rest of my visit. Secondly, once my truck was ready at about 1130, I would assume the service department would have located me to inform me about it. They didn’t so after about 15 mins of seeing my truck sitting in front of the dealership, I left the waiting area and went to the service department. I went in to see Tommie, who was great by the way, about getting my keys so I can leave. The reason I assume she didn’t come look for me is because their was a guy, probably her supervisor, trying to show her something on the computer. After about 5 minutes of awkwardly standing next to her desk about 4 feet away waiting to be acknowledged, I preceded to ask was my truck ready. Then Tommie informed me it was as directed me to another service associate who helped me. My issue is the lack of customer service. I should not have to gather anyone’s attention if I’m the customer. I feel it should be the opposite way around. I had a busy schedule with graduations that I almost missed because I’m waiting on a vehicle that the work is completed on. In that moment I don’t blame Tommie, but the guy distracting her, maybe the manager. Priority of the customer to me is the number one goal. Even if he acknowledged me and said “hey we’re trying to figure something out” or “someone else can help you to get you out of her” would have been acceptable in my eyes. The vehicle ticket was already printed so it was just a matter of acknowledging the work and signing a piece of paper. I don’t now if anyone will read this but I do believe this can help create a new culture at MM Bossier and great customer service. I may or may not do business there again because I’m a stickler for customer service. Hope this helps correct a few areas the team is lacking in. Thanks.

I am thoroughly pleased with the quality of service and repair accomplished on my GMC truck recently by Morgan GMC dealership. All facets of the repair were done in a courteous and professional manner.

Sales staff ready to work with you to get you in the vehicle you want.

I wanted a new vehicle and they provided me with what I wanted. They found the Terrain and had it the next day. The paperwork was fast and easy. There was no financing involved so it was easier, but 5 years ago it took over 2 hours to finish the process.

Great service and staff, they truly make me feel like family and they are always very professional.

My SUV still vibrates and this is the reason I brought the vehicle in. Great customer service!!

Everyone was very knowledgeable and very kind. They were quick. I enjoyed the experience at Morgan GMC of Bossier City and will definitely be back.

The staff is always friendly and professional

Very nice people and very knowledgeable

No problems

Everyone was very helpful

The service was quick and done well.

Great experience! Love the staff!

The website that I put information in did not show up on there end but they were nice enough to work me in.

Took my car in immediately and it was done timely.

Service Advisor was very good. She listened and took the information regarding my problem. When Service was completed all I was told is the results were the technician didn't find out why the problem occurred. The car has 1300 miles and I've already had a problem that could not be explained.

The team at Mike Morgan GMC in Bossier City is nothing short of providing a professional and pleasant experience. Jonathon and Keith are top notch.

They were heart warming, and knowable about question I had

For the first time, I went over there and took my car and they got right on it and got it fixed in one day where I have been taking it over there and I’ve been waiting for days. It was a great day.

Friendly easy experience

The Bossier GM service department appears to struggle. There have been a series of leadership and team departures. There are significant obstacles to effective customer service. Challenges include timeliness and follow through. I’ve brought my 2023 Yukon in for two oil changes, a recall and a service in the two years we’ve owned the vehicle. There is a loud hum in the aft part of the engine or perhaps in the rear end. The OnStar doesn’t connect when pressed nor to the app in my phone. These items were looked at, with a note that it couldn’t be duplicated for the noise and parts ordered for the OnStar, but no follow thru to complete months later. There is now a recall for bad bearings on the cam shaft, with parts on back order. When I received the latest oil change, I was sent to the sales team to investigate the app on my phone for the OnStar. The sales team believes it is an OnStar module - which was ordered the previous time I mentioned this, but never delivered. With the team changes and challenging documentation process - everything is done in paper at this store - I see much opportunity for improvement. Matching a service record to a vehicle when it arrives and ensuring all previous actions are complete is one simple fix. Pricing an oil change to bring customers in the door followed with diagnostic tests and tracking provides solid basis for more substantial work, and would build customer trust. Please let me know if you would like additional comments.

Great salesperson. Helped me find what I was looking for.

Arrived at 0800 and was greeted by Grace the service advisor for an oil change and tire rotation. Out by 0900.

Went in to get my oil changed and fuel filter changed, service was great but price was ridiculously expensive. I’ve been using this dealership for years but after this I’m definitely done using the dealership for services!!!!

Fast , easy in and out

Great service

From my first contact with the dealership my experience was 100% positive. The staff was welcoming,attentive,and helpful .All interactions were quick and smooth. I would highly recommend Morgan GMC to all prospective customers. The GMC I drove home is everything I hoped for—smooth ride, top-notch quality, and all the extras I wanted. I can honestly say this is the best dealership experience I’ve ever had. If you want honesty, professionalism, and a team that truly cares, this is the place to go. Five stars all the way!!

I went in for an oil change. The wait time was very short.

Took to long to get parts

Best ever

Always friendly and talk to you before doing anything to verify if you want it done. Always explain those things that need to be addressed now and those things which have been identified but do not have to be corrected immediately.

Quick excellent service!!

Delivered as promised

Parker is top-notch!! I hope he never loses his enthusiasm for his job!

Timely done in and out

Mike Morgan GMC in Bossier City, Louisiana has had my truck for 43 days now doing warranty work and the problem still has not been fixed. The service department and mechanics have failed to consistently work on my truck or keep me updated without me calling for information first. The service department talks like they are concerned but their actions are not reflecting that.

Grace knows her job, just what to say to ease my worries

Brady Baker is 100%

I had the best experience. My service advisor was awesome.

The ladies in service are top notch. Got my truck in and out fast.

I cannot for the life of me understand why it takes multiple days just to test drive a vehicle or put a code reader on it.

Picked up my truck yesterday after getting a new transmission installed and it’s still not shifting right. Took it back up there and was told that the transmission has to learn how to shift properly. They told me if it doesn’t correct itself after 1,000 miles bring it back up there. That’s kinda strange to me because when you test drive a brand new vehicle it doesn’t have to learn how to shift properly. It shifts good. So we’ll see praying it learns how to shift cause I was without a vehicle for a month and a half.

I am very pleased at how everyone has answered my questions completely.Shea Maddox has gone over and above all expectations to make me comfortable with the technology in my new truck . I appreciate all he has done.

Most Professional Sales Rep - Shea Maddox Excellent SVC Tech - Grace

Always a great experience nice and professional

It was good

Always in and out fast!

I'm a Retired Army Veteran and a Louisiana H.S. Retired teacher. Your service rep Mr. Parker did an outstanding job of keeping me informed through out the process. He is a people person who displayed professionalism of the highest, which is hard to find these days.

Scheduled service on time and completed in a timely manner.

Very helpful on getting the vehicle that I have the ability to get in and out of without having any problems.

Excellent service.

N/A

When I purchased my used Tahoe, the 3rd row passenger seat was not working. They exhausted all options at fixing the issue, replacing the seat motor, the seat frame, etc; they but refused to give up. They finally found the issue, the actuator, fixed it and had it ready for pick up in a couple of hours. They are extremely nice and proficient.

Usually buying a new truck is a headache but with Morgan GMC it was great. My salesman Justin Lindsey was very good, I told him what I wanted and he came through with it. With the experience I had with Morgan GMC, you'll get my business from now on.

I took my car in to have 100 mile maintenance done, but also told your technician that there was a leak in the drains by the front windows that caused water to collect in the frame and leak into the floorboards that I needed your technicians to look at and that there was an oil leak. The car was left parked outside for four days before your technician was able to work on it and it rained three of those four days. When I picked the car up there was an half inch deep of water in each of the back floorboards and supposedly your technician had fixed it. Five days later it is still leaking water out of the backseat and I am having to towel dry my floorboards every morning. the drains are still plugged, and the car smells horrible because of the sitting water. The oil leak issue was not resolved either. Your people told us that it was going to cost $575 for the part to fix the car and $700 shipping to have the part shipped from overseas so they weren’t able to repair it. My husband asked for the part number, looked up himself online the gasket that was leaking and a $16 with shipping fee later we’re going to fix it ourselves.

Truck wasn’t left clean. I wasn’t happy

I was in the dealership about one month ago for routine maintenance. I had a back tail light out before the visit. The paperwork stated the lights were checked and good. I left and the taillight remained out. I took it to another business to be replaced. Yesterday, I was back in due to the Tire Monitor System light came on. I spoke with the shop manager and explained the prior visit and he apologized saying one of the techs was out due to an accident. He gave me a 5% discount on the services I received which was all four sensors for the tires being replaced because the tech said all were out. I also told them that there was a jerk in the truck. When they finished my truck, the young lady said the tech fixed the jerk and replaced all four sensors. With the 5% discount, I paid a little over $700.00. The jerk remains in my truck.

I had a scheduled appointment for an oil change. I returned two hours later and there were still two vehicles in front of me. I then had to return to Stonewall and then go back to Bossier after 3 hours. There was grease/oil on the floor mat. I understand that labor is short, but maybe appointments could be spaced accordingly.

The best

Good job MMGMC.

From the minute we contacted you from the side of the road to the day we picked up our repaired truck your associates were kind, knowledgeable and efficient. Excellent service! Bravo and many thanks

I wanna know why we dont received the papers or email on what need done to our vehicle. So yall just changing oil for $130 and not checking anything else. My tires still had the same air pressure in them.

wait time was a little long for just a oil change

Fast service

Good

My service writer, Parker is an amazing employee of Morgan GMC. Where I have had bad experiences in the past he made up for them. He went beyond the call of duty to take care of me. Many thanks to Mr Parker for taking care of me.

Anthony Griffin did an excellent job for me from start to finish.

EVERYONE AT MORGAM GMC IN BOSSIER CITY ARE VERY EASY TO WORK WITH AND JUST NICE PEOPLE.

Our sales lady was amazing. She went above and beyond to help me get my truck. Will recommend Morgan gmc

Wonderful

The service is always poor at this dealership. I had a Louis vuttion bracelet stole out my sierra durning service , no one has customer service skills , and I was charged twice for a service that was supposed to get done together at the same time oil change and filter change. Please call me at

I was pleased with the service and staff. The only problem I have is that I thought I was entitled to a free first time oil change, but I wasn't. I was trying to get a new vehicle, but instead I excepted,like a fool, a deal on a Pre Owned vehicle, in which I generally don't buy, but I excepted it thinking I would be alright. I could have changed the oil myself as I have always done. I paid $133 for a simple job as that. It won't happen again . I was very disappointed .

great customer service

It’s was great

Staff always polite,full of knowledge about my new to me vehicle

No one greeted m e upon arrival. I had to go into the service office to tell them what I came for. Upon walking in the office all three employees where engaged in personal conversations as they sat there looking at me crazy when I walked in. I probably want come back or recommend this location and definitely will not buy here aga

Very helpful and thorough! Kynzie is great!

Very polite informative every step Of the process and completed issue quickly

Morgan GMC on Benton Road did amazing job from start to finish. The people that take care of you in the front office are wonderful!